+ [1] iVEST™ Client / iVEST™ Biz Client
- [2] iVEST™ Card Reader and Driver
+ [3] Error prompted by Web Browser
+ [4] iVESTmail
+ [5] iVEST File 3.1
[2.1] ERROR/SYMPTOM: ACR30S reader does not detect after upgrade WinXP to Service Pack 2
OS: WinXPSP2; Reader: ACR30S
Refer solution in 2.2
[2.2] ERROR/SYMPTOM: ACR30S unable to install on WinXP SP2
OS: WinXPSP2; Reader: ACR30S
CAUSE: WinXPSP2 does not support serial (non plug and play) reader.
When you install SP2, a service called "Smart Card Helper@SCardDrv", whose process is called "SCardSvr.exe", is removed. Simply put, without this service, non plug and play card readers are not able to function. The full description of the service is as follows :-
"Enables support for legacy non-plug and play smart card readers used by this computer. If this service is stopped, this computer will not support legacy reader. If this service is disabled, any services that explicitly depend on it will fail to start."
You may verify this information at a machine which is yet to be installed with SP2 by going to Start\Settings\ControlPanel\AdministrativeTools\Services\SmartCardHelper.
SOLUTION1: User has to revert to WinXPSP1 (using the system restore or re-install WinXP) if they still want to use with ACR30S reader
SOLUTION2: Use with plug and play reader (Models recommended are ACR30U or ACR30SP) if they want to keep the SP2.
[2.3] ERROR/SYMPTOM: Unable to install ACR20S/ACR20U on WinXP/2K
CAUSE: ACR20S/ACR20U does not supported on WinXP/2K
SOLUTION: User must get USB reader model (latest iVEST Reader) to intall on WinXP and Win2K
[2.4] ERROR/SYMPTOM: "Microsoft Smart Card System: VxD Reader driver initialisation cannot open reader device. The network request is not supported" appears when you reboot PC
OS: Win98SE; Reader: ACR30SP
CAUSE: Your PC might have executed multiple copies of smart card server.
SOLUTION1: If you have installed the PC with multiple readers, check whether the drivers have reinstalled the same smart card server as a different name
- Go to Start \ Run \ Regedit \ HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ Current Version \ RunServices
- Check whether there are multiple copies of smart card servers running
- If no multiple copies of smart card servers running, proceed to next solution
SOLUTION2:
- Ensure the PC is clean from iVEST reader drivers
- Reinstall driver
SOLUTION3: If above solutions fail, please bring your reader to iVESTRA Counter for further testing
[2.5] ERROR/SYMPTOM: PC does not detect reader or device error message
SOLUTION:
- Connect the reader correctly
- Install the correct driver
- Check the device manager, program files and registry to ensure all the files are in the right directories. If not, remove driver and reinstall.
- If using USB reader, try to interchange with another available USB port. Ensure that USB port is enabled in BIOS settings
[2.6] ERROR/SYMPTOM: PC does not detect reader after upgrade to iVEST Client 3.0
CAUSE: Only happen if you are using ACR20S or ACR30S. Reader driver has been uninstalled during software uninstallation (iVEST Client version 2.4 and below).
SOLUTION: Need to re-install reader driver manually
[2.7] ERROR/SYMPTOM: "Windows protection error" or "IFS Manager, Windows Protection Error" appears after reboot PC
CAUSE: This behaviour can occur when a when your computer loads or unloads a virtual device driver (VxD). In many cases, the VxD that did not load or unload is mentioned in the error message. In other cases, you may not be able to determine which VxD caused the behaviour
SOLUTION: Use USB readers. Ensure to remove ACR20S/30S drivers
[2.8] ERROR/SYMPTOM: "Reader removal monitor error retry threshold reach: parameter is incorrect" pops up when launching iVEST Gate
Reader: iVEST Reader (USB); OS: Win98 and WinME
Refer solution in 2.9
[2.9] ERROR/SYMPTOM: "Reader Monitor ACSUSB0 received uncaught error code : paramater is incorrect" appears upon clicking "OK"
Reader: iVEST Reader (USB); OS: Win98 and WinME
CAUSE: In Win98, the power resources are managed by USB port while in Win2000, the power resources are managed by the operating system.
SOLUTION: Click "OK" and ignore the error message
[2.10] ERROR/SYMPTOM: Hardware Installation, “The software you are installing for this hardware: iVEST CST 10U USB Smart Card Reader has not passed Windows Logo testing to verify its compatibility with Windows XP. This hardware will not be installed. Contact your system administrator” appeared during driver install.
OS: WinXP with USB reader
CAUSE: Driver signing has been set to Block – Never uninstall unsigned driver software
SOLUTION: Choose the setting to Warn
- Go to Start > Control Panel > System > Hardware > Under Drivers , click Driver Signing button Driver Signing Options screen will appear. Choose Warn – Prompt me each time to choose an action
- Click OK to accept the changes
[2.11] ERROR/SYMPTOM: Already installed reader driver, however after re-connect the reader into different USB port, the PC is unable to detect reader
Reader: iVEST Reader (USB)
SOLUTION: Re-install reader driver onto that particular USB port. The driver only has to be installed once for each port.
|
